Lessons
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Lesson 1
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Recognizing Conflict
Identify Your Personal Reaction to Conflict
Develop a Healthy Attitude Toward Conflict
Assess the Situation
Avoid Conflict Escalation
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Lesson 2
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Responding to Conflict
Actively Listen
Communicate Effectively
Respond to Negative Tactics
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Lesson 3
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Resolving Conflict
Identify the Source of the Conflict
Determine the Best Solution
Implement the Solution
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